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FAQ

FAQ

Shipping Questions

Orders placed in the US will ship from our US warehouse. Orders from the UK and EU ship from the United Kingdom.  Orders placed from Canada and most other worldwide locations ship from our Canadian warehouse.

If you don’t see your home country in our select menus, simply choose “World” and your order will be handled from our Canadian warehouse.

Please make sure you have your correct home country selected at the top of the page. If your region is not listed please select “World”. If you are still unable to checkout, please contact us at support@creaturecaster.com

Return & Replacement Questions

If you are unsatisfied with the product for any reason you can ship the product back to us and we will refund the purchase price. We cannot refund costs related to shipping.

Please snap a quick picture of the product showing the damage and send it to us at support@creaturecaster.com. We will get you a replacement for your damaged or missing piece at no charge.